Delivery Information
Overview
At Luxelle Events, we provide professional delivery, setup, and collection services for all our equipment and event items. Our experienced team ensures your items arrive safely and on time, allowing you to focus on your event.
Delivery Areas
We proudly deliver to:
- Sheffield
- Barnsley
- Rotherham
- Doncaster
- Leeds
- Nottingham
- Scunthorpe
- Chesterfield
- Surrounding areas within a 50-mile radius
For locations outside our standard delivery area, please contact us for a custom quote.
Delivery Charges
Our delivery charges are calculated based on:
- Distance from our base
- Volume of items
- Setup requirements
- Access requirements
- Day and time of delivery
Standard Delivery Zones:
- Zone 1 (0-10 miles): Starting from £15
- Zone 2 (11-20 miles): Starting from £30
- Zone 3 (21-30 miles): Starting from £60
- Zone 4 (31-50 miles): Starting from £70
- Beyond 50 miles: Custom quote required
Note: These are base prices. Final delivery costs will be calculated based on your specific requirements and confirmed after checkout.
Setup & Collection Service
- Professional setup included for complex items (marquees, lighting systems, etc.)
- Basic setup available for furniture and simple equipment
- Collection service included in delivery fee
- Flexible timing to suit your event schedule
Delivery Timings
- Standard Delivery Window: 9:00 AM – 5:00 PM, Monday to Saturday
- Early Morning Delivery (7:00 AM – 9:00 AM): Available with surcharge
- Evening Delivery (5:00 PM – 8:00 PM): Available with surcharge
- Sunday Deliveries: Available with surcharge
- Bank Holiday Deliveries: Limited availability, additional charges apply
Access Requirements
Please ensure:
- Clear access to delivery location
- Adequate parking for delivery vehicles
- Information about any stairs, lifts, or narrow passages
- Site contact person available during delivery
- Notification of any delivery restrictions or special requirements
Pre-Delivery Requirements
- Venue Assessment:
- Provide accurate delivery address
- Inform us of any access restrictions
- Notify us of any parking limitations
- Highlight any time constraints
- Site Preparation:
- Clear space for delivered items
- Ensure adequate access routes
- Prepare any necessary permits or permissions
- Arrange site contact person
On the Day of Delivery
Our team will:
- Call/text 30 minutes before arrival
- Conduct a brief site assessment
- Place items in designated areas
- Complete setup if required
- Review delivery checklist with you
- Provide basic usage instructions where necessary
Collection Service
- Collection typically scheduled for the day after your event
- Flexible collection times available
- Items should be packed and ready for collection
- All items accounted for and in original condition
- Report any damages or issues immediately
Late Changes & Special Requests
- Changes to delivery time/date: Minimum 48 hours’ notice required
- Additional items: Subject to availability
- Location changes: Must be notified at least 48 hours in advance
- Special setup requirements: Discuss during booking
Weather Considerations
- Wet weather contingency plans in place
- Alternative delivery arrangements if required
- Protection for sensitive equipment
- Weather-related postponement options available
Insurance & Liability
- Full transit insurance coverage
- Damage coverage during delivery and collection
- Public liability insurance
- Professional handling of all items
Booking Your Delivery
- During Checkout:
- Select preferred delivery date and time
- Provide delivery location details
- Note any special requirements
- Confirm contact information
- Confirmation:
- Delivery confirmation email sent
- Time window confirmed
- Contact details provided
- Setup instructions included if applicable
Important Notes
- Delivery times are approximate and may vary due to traffic or weather conditions
- Additional charges may apply for:
- Multiple delivery attempts
- Changed delivery instructions
- Extended waiting times
- Special equipment requirements
- Complex setup requirements
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Address
82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE
Call Us
+447828881138
Email Us
hello@luxelleevents.org
