We proudly serve clients across Sheffield, Barnsley, Rotherham, Doncaster, Leeds, Nottingham, Scunthorpe, Chesterfield, and surrounding areas. If your event is outside these areas, feel free to get in touch with us, and we’ll do our best to accommodate your needs.

You can reach us via email at hello@luxelleevents.org, call us at +44 7828 881138, or fill out our contact form.

Yes, we offer customized packages tailored to your event needs. Discounts may be available for large bookings or repeat customers. Contact us to discuss your requirements.

Yes, the minimum hire period is typically one day. For longer events, we offer flexible hire durations.

Yes, we provide delivery, setup, and collection services. Delivery charges will be discussed during the booking process.

A 20% security deposit is required for all equipment hires. If any damage occurs, the cost of repairs or replacement will be deducted from the deposit. For more details, refer to our Terms and Conditions.

Yes, cancellations or rescheduling are allowed, but fees may apply depending on the notice period. Please review our Cancellation Policy for more information.

We recommend booking as early as possible to secure your date, especially during peak seasons. Ideally, 3-6 months in advance is preferred.

Absolutely! We love bringing your vision to life. Share your ideas with us, and we’ll create a bespoke event tailored to your preferences.

Yes, we manage all aspects of vendor coordination, including catering, florists, photographers, and more, ensuring a seamless experience.

Our packages include venue selection, theme design, vendor coordination, timeline management, and on-the-day coordination. Custom packages are also available.

Yes, we encourage you to schedule a visit to view the venue and discuss your event requirements.

Our garden venue is perfect for weddings, birthday parties, corporate events, and intimate gatherings. Let us know your event type, and we’ll ensure the venue is tailored to your needs.

Cancellations made at least 30 days before the event will receive a full refund. For cancellations within 30 days, a fee may apply. Please refer to our Terms and Conditions for details.

Catering and decorations are not included in the venue hire but can be arranged as part of our event planning services.

We accept payments via credit/debit cards, bank transfers, and PayPal. Secure payment options are available during checkout.

Yes, a 20% deposit is required to secure your booking. The remaining balance is due before the event date.

Yes, changes can be made, but they are subject to availability and may incur additional charges.

Yes, an invoice will be sent to your email upon confirmation of your booking. You can also download it from your account.

Refunds are processed based on the nature of the claim and our Terms and Conditions. Security deposits are refundable if no damages occur.

Claims are typically processed within 7-10 business days. We’ll keep you updated throughout the process.

For any questions regarding claims, email us at hello@luxelleevents.org or call +44 7828 881138.

Yes, an invoice will be sent to your email upon confirmation of your booking. You can also download it from your account.