Privacy Policy
Privacy Policy
Last Updated: March 2025
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Introduction
This Privacy Policy applies to all services provided by Luxelle Events, including:
This Privacy Policy applies to all services provided by Luxelle Events, including:
- Event Planning Services
- Garden Venue Hire
- Equipment Hire
- Website Usage
- Customer Communications
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
We may collect the following personal information directly from you:
- Contact information (name, email, phone number, address)
- Event details and preferences
- Payment information
- Communications with us
- Feedback and survey responses
2.2 Information Automatically Collected
When you use our website, we may automatically collect:
- Device information
- IP address and location data
- Browser type and version
- Website usage data
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services
- To communicate with you about your bookings and events
- To process payments and handle billing
- To improve our services and customer experience
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To handle claims and disputes
4. Information Sharing and Disclosure
We may share your information with:
- Service providers and suppliers necessary for your event
- Payment processors for secure transactions
- Legal authorities when required by law
- Professional advisers and insurers
Note: We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Staff training on data protection
- Access controls and authentication
6. Your Rights
Under UK data protection law, you have the following rights:
- Right to access your personal information
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise your rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve our services
- Provide personalized content
You can control cookie preferences through your browser settings.
8. Changes to This Privacy Policy Technologies
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Updating the “Last Updated” date at the top of this Policy
- Sending an email notification to registered users (for significant changes)
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Address
82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE
Call Us
+447828881138
Email Us
hello@luxelleevents.org
